Use our quick reference guide below to easily find out where you may return your Kate Spade purchase:
| Can I refund my purchase online? | Can I exchange my purchase online? | Can I refund my purchase in a retail store? | Can I exchange my purchase in a retail store? | |
|---|---|---|---|---|
| Online | Yes | No | No | Yes |
Please note refunds are only possible from the original purchase channel.
Please ensure you have your order confirmation email showing your order number to hand in store. Refunds cannot be actioned in store but may be exchanged up to the value of the original purchase with proof of purchase.
Returns are easier than ever (and free!) Just follow the instructions below to return your order:
Please note that online orders cannot be returned or refunded in store.
Your refund will include the cost of the item; shipping and handling costs are non-refundable.
We hope you enjoy your Kate Spade online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 7 days of delivery. On all refunds, shipping fees will not be refunded. All merchandise must be in new and unused condition and accompanied by the original receipt and packaging for us to accept the return. Refunds will be provided to the same account you used to pay for the item. If eligible, our Online Returns Department will process your return for a full refund in the original form of payment.
We do not accept returns of jewellery or liquid products where the hygiene seal or cellophane wrapper has been broken or removed.
If a GWP was included in your order and you wish to action a return/exchange, the GWP will have to be returned.
Your refund will be applied to the payment method you used to purchase the item and the credit will post to your account according to the time frame established by your financial institution.
If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser's original method of payment.
Items returned within 7 days of delivery without the original receipt will only be exchanged or refunded with proof of purchase.
The following may be accepted as proof of purchase:
a) bank or credit card statement detailing the retailer and date of purchase (please note we may only be able to offer an exchange or refund for the current selling price of the returned item(s), or last price sold, if we are unable to verify a price breakdown per item);
b) valid online order number; or
c) valid order email confirmation.
This does not affect your statutory rights.
In general terms, items purchased in a store may not be returned or refunded through the online returns service. Merchandise purchased in-stores may not be returned through the online returns service. Merchandise purchased online may only be returned pursuant to the policy of the website from which it was purchased. Items returned must be in their unused original condition with all Kate Spade item tags attached and related accessories or instruction booklets included. Incomplete, damaged, worn, soiled or altered returns, or anything Kate Spade reasonably believes has been used, will not be accepted and therefore sent back to the customer.
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team within 24 hours who will assist you further.
Sale items purchased online can be returned for a full refund within our standard return window, provided they meet our return conditions (unworn, with tags attached, and excluding jewellery & fragrances). Sale items are offered at discounted prices with limited stock and can't be exchanged in-store. If you need a different size or colour, simply return the item for a refund and place a new order, subject to availability.